F.A.Q
How can I operate the meter?
Operating the meter is very easy by following the instructions in the user manual. Kindly get in touch with our support team if you were not given a manual during your engagement with our services. Please note that the user manual will only be given to registered users.
How do I load credit into the meter?
There are two ways to load your meter with credit units.
1. The admin manager provides or generates a 20-digit power token for the users after they have paid for it from the vending platform.
2. You can use the payment gateway or the wallet vending access as an individual to buy credit units on the vending portal. Kindly engage your admin manager for assistance or call our support team directly if you are an admin operator only for necessary assistance.
1. The admin manager provides or generates a 20-digit power token for the users after they have paid for it from the vending platform.
2. You can use the payment gateway or the wallet vending access as an individual to buy credit units on the vending portal. Kindly engage your admin manager for assistance or call our support team directly if you are an admin operator only for necessary assistance.
What should I do if my meter stops working or is not supplying power?
Get in touch with your admin manager to check the meter with an electrical expert to see if it has been tampered with or suffered a power surge.
First, to resolve this problem, check if the meter has not been exposed to or damaged by electrical surges, wrong electrical wiring, moisture, water, etc. You may need a tamper-reset code as a quick solution to reset the meter if it is not damaged.
Secondly, you should check your electrical connections, as the meter may be automatically preventing your devices from being damaged, hence delaying the supply of current to the appliances. The following must not be done on the meter:
1. The meter cover must not be opened at any time after a completed installation.
2. The wire must not be tampered with after connection. Please call your admin for any assistance or get in touch with our engineering team for direction on what to do.
3. Always check the "red alert" signal light on the meter and ask for support from your admin or get in touch with our engineers. Delays in responding to the red alert signal might damage the meter completely. A tamper reset code is provided at a cost.
First, to resolve this problem, check if the meter has not been exposed to or damaged by electrical surges, wrong electrical wiring, moisture, water, etc. You may need a tamper-reset code as a quick solution to reset the meter if it is not damaged.
Secondly, you should check your electrical connections, as the meter may be automatically preventing your devices from being damaged, hence delaying the supply of current to the appliances. The following must not be done on the meter:
1. The meter cover must not be opened at any time after a completed installation.
2. The wire must not be tampered with after connection. Please call your admin for any assistance or get in touch with our engineering team for direction on what to do.
3. Always check the "red alert" signal light on the meter and ask for support from your admin or get in touch with our engineers. Delays in responding to the red alert signal might damage the meter completely. A tamper reset code is provided at a cost.
My meter is consuming lots of units. What can I do?
The following should be considered:
1. You should check your tariff rate, as this contributes a lot to this issue.
2. Check your electrical connection to see if you are having neutral line issues, reverse current, or loose wire that may be in partial contact with the terminals.
3. Turn off appliances that you are not using and check your rate of consumption. What are the heavy-powered devices in your apartment, and look for a way to reduce their usage or consumption? Avoid the wrong wire connections.
Kindly note that our meters are well calibrated to work with the standards of all PHCN meters.
1. You should check your tariff rate, as this contributes a lot to this issue.
2. Check your electrical connection to see if you are having neutral line issues, reverse current, or loose wire that may be in partial contact with the terminals.
3. Turn off appliances that you are not using and check your rate of consumption. What are the heavy-powered devices in your apartment, and look for a way to reduce their usage or consumption? Avoid the wrong wire connections.
Kindly note that our meters are well calibrated to work with the standards of all PHCN meters.
Can the meter be used as a replacement for the PHCN meter?
No, the meter is a check meter (sub-meter) and can only work under an MD meter or an existing meter that has already been registered and installed by PHCN officials. It can work for a private power supply company or for generator power supplies.
How can I replace a completely damaged meter?
Simply contact your admin manager to properly check with the help of an electrical expert to confirm if the meter is completely damaged. We can always provide a new meter at the prevailing cost, provided it is available in stock, and if not, it can be provided on a down payment within a minimum of 8 weeks.
What is the warranty on the meter?
Our meters are of the highest quality, with high surge protection and durability. However, we do not guarantee a replacement after a meter has been correctly installed and tested to work perfectly. Except in a case where it has a factory fault, which is also dependent on the verification of our engineers.
We can render support for troubleshooting and repairs on any damaged meter as a result of human errors, natural disasters, etc. at a cost.
We can render support for troubleshooting and repairs on any damaged meter as a result of human errors, natural disasters, etc. at a cost.
What are the office working hours, and when can help be requested?
Our office opens between the hours of 8 a.m. and 7 p.m. Monday through Friday and 9 a.m. and 5 p.m. on Saturdays. Not withstanding, we may attend to urgent matters depending on the level of priority, and this will only be attended to based on our discretion.
You can also use our contact button, drop us a message on our official WhatsApp page, and we will attend to it within 24 hours.
You can also use our contact button, drop us a message on our official WhatsApp page, and we will attend to it within 24 hours.
